# Zedx App Technical Support

## Contact Information
For any technical issues or support requests related to the Zedx application, please contact our dedicated support team:

**Email:** [[email protected]](<mailto:[email protected]>)

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (GMT+8). We strive to respond to all inquiries within 24-48 business hours.

## Common Technical Issues and Solutions

### 1. App Installation Problems
If you encounter difficulties downloading or installing the Zedx app:
- Ensure your device meets the minimum system requirements (iOS 14.0 or later)
- Check your internet connection stability
- Free up storage space on your device if needed
- Restart your device and try again
- If issues persist, uninstall and reinstall the app

### 2. Data Synchronization Issues
Zedx stores all data locally on your device for privacy protection. If you're experiencing issues with data:
- Restart the app to refresh the interface
- Check that you have sufficient storage space on your device
- Ensure the app has proper permissions to access device storage
- If you've recently updated the app, some data may need to be reloaded

### 3. Community Feature Issues
If you experience problems with the community features:
- Ensure you have the latest version of the app installed
- Check that your internet connection is stable
- Clear the app cache through the Settings menu
- Report any inappropriate content through the in-app reporting system

## Privacy and Security

Zedx is committed to protecting your privacy. All data is stored locally on your device using iOS UserDefaults system. We do not collect, store, or transmit any personal information to external servers. Your financial data, receipts, and personal information remain completely private and secure on your device.

For enhanced security:
- Enable Face ID or Touch ID protection in the app settings
- Regularly back up your data using the export feature
- Review and adjust your privacy settings as needed

## Data Management and Backup

Zedx provides comprehensive data management tools:
- Export all your data in JSON format for backup purposes
- Clear cache to free up storage space
- Reset all data if needed (warning: this action cannot be undone)
- Monitor your storage usage through the data management section

We recommend regularly exporting your data to prevent any potential loss. The export function creates a complete backup of all your bills, community posts, and settings.

## System Requirements

### Minimum Requirements
- iOS 14.0 or later
- iPhone 6s or newer device
- Minimum 50MB free storage space
- Internet connection for OCR services and in-app purchases

### Recommended Requirements
- iOS 15.0 or later
- iPhone 8 or newer device
- Stable internet connection
- 100MB+ free storage space for optimal performance

## Updating the Application

To ensure you have the latest features and security updates:
1. Open the App Store on your device
2. Tap your profile icon in the top right
3. Scroll down to see pending updates
4. Find Zedx in the list and tap "Update"
5. Or enable automatic updates for seamless experience

## Troubleshooting Steps

If you encounter any issues with the Zedx app, please try these steps in order:

1. **Restart the app** - Close the app completely and reopen it
2. **Check for updates** - Ensure you're using the latest version
3. **Restart your device** - Power cycle your iPhone or iPad
4. **Check permissions** - Verify the app has necessary permissions in Settings
5. **Clear cache** - Use the data management section to clear app cache
6. **Reinstall the app** - Uninstall and reinstall from the App Store

## Reporting Bugs and Issues

If you discover a bug or issue not covered in this document:
1. Note the exact steps that led to the problem
2. Record the device model and iOS version you're using
3. Take screenshots if possible to illustrate the issue
4. Email our support team with this information
5. Include a detailed description of the expected vs. actual behavior

## Feature Requests

We're constantly working to improve Zedx and welcome your feedback:
- Use the in-app feedback feature to suggest new features
- Email our support team with detailed feature requests
- Include use cases and benefits for the proposed features

## Legal and Compliance

Zedx complies with all applicable privacy laws and regulations. Our application does not collect personal data, does not use third-party analytics, and does not share information with external services. All processing is done locally on your device, ensuring maximum privacy and security.

The OCR feature uses a secure API that processes images without storing them. Payment processing is handled entirely through Apple's secure in-app purchase system.

## Contacting Support

When contacting our support team, please include:
- Your device model and iOS version
- The version of Zedx app you're using
- A detailed description of the issue
- Steps to reproduce the problem
- Any error messages you've encountered
- Screenshots if relevant

We appreciate your patience and cooperation in helping us maintain and improve the Zedx application. Our team is committed to providing you with a secure, private, and efficient tool for managing your shared expenses.