# Viny - Technical Support Guide

## About Viny
Viny is a comprehensive drawing and painting application designed specifically for art enthusiasts and beginners. Our app provides professional drawing tools, creative inspiration resources, daily challenges, learning tutorials, and personal artwork management to help users develop their artistic skills and unleash their creativity.

## System Requirements
- **Platform**: iOS 12.0 or later
- **Device**: iPhone, iPad, iPod touch
- **Storage**: Minimum 200 MB available space
- **Internet**: Required for inspiration library, challenges, and tutorials

## Getting Started

### First Launch
1. Download and install Viny from the App Store
2. Launch the app and create your account
3. Complete the welcome tutorial to familiarize yourself with basic features
4. Start creating your first artwork!

### Core Features Overview
- **Canvas Creation**: Professional drawing tools with customizable brushes and colors
- **Inspiration Library**: Curated collection of references, color palettes, and artistic resources
- **Daily Challenges**: Engage with community challenges and showcase your work
- **Learning Tutorials**: Step-by-step video courses for skill improvement
- **Personal Gallery**: Organize and manage your artwork collection

## Troubleshooting

### Common Issues

**App Crashes or Freezes**
- Force close the app and restart
- Ensure your device has sufficient storage space
- Update to the latest iOS version
- Restart your device if the problem persists

**Artwork Not Saving**
- Check available storage space on your device
- Ensure the app has necessary permissions
- Try saving in a different format
- Contact support if the issue continues

**Unable to Access Inspiration Library**
- Verify your internet connection
- Check if the app has network permissions
- Try refreshing the content by pulling down
- Clear app cache in Settings

**Video Tutorials Won't Play**
- Ensure stable internet connection
- Check video format compatibility
- Try switching between WiFi and cellular data
- Update the app to the latest version

### Performance Optimization
- Regularly clear completed artworks to free up space
- Close other resource-intensive apps while drawing
- Use lower resolution settings for better performance on older devices
- Enable automatic backup to prevent data loss

## Account Management

### Profile Settings
- Edit personal information and avatar
- Manage privacy settings
- Configure notification preferences
- Review subscription status

### Data Backup
- Enable automatic cloud sync in settings
- Manually export important artworks
- Keep login credentials secure
- Regular backup recommended

## Privacy & Security

Viny respects user privacy and implements industry-standard security measures:
- Personal artwork is stored securely on your device
- Optional cloud sync with encrypted transmission
- No unauthorized sharing of user content
- Compliance with international privacy regulations

## Contact Support

If you encounter issues not covered in this guide or need additional assistance:

**Email Support**: [email protected]

When contacting support, please include:
- Device model and iOS version
- Viny app version
- Detailed description of the issue
- Screenshots or videos if applicable
- Steps taken to resolve the problem

**Response Time**: We typically respond within 24-48 hours during business days.

## Updates & Feedback

Stay updated with the latest features:
- Enable automatic updates in App Store settings
- Follow our social media channels for tips and updates
- Submit feature requests through the app's feedback section
- Rate and review Viny on the App Store

Thank you for choosing Viny for your artistic journey. We're committed to providing you with the best drawing experience possible!

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*Last updated: August 2025*
*Viny Development Team*